Privacy Policy

1. Introduction

Dental Plus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dentallplus.com or use our dental services.

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

When you use our website or services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Medical and dental history (for patients)
• Insurance information

2.2 Usage Data

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Geographic location (country/region)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage dental services and appointments
• To communicate with you about appointments, services, and inquiries
• To send appointment reminders and follow-up communications
• To process payments and insurance claims
• To improve our website and services
• To comply with legal and regulatory requirements
• To send marketing communications (with your consent)
• To protect against fraud and unauthorized activity

4. Who Has Access to Your Data

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Dental professionals and staff who provide your care
• Insurance Companies: To process claims and verify coverage
• Service Providers: Third parties who assist with website hosting, email delivery, and payment processing
• Legal Requirements: When required by law or to protect our legal rights

All third parties with whom we share data are bound by confidentiality agreements and data protection obligations.

5. Third-Party Services

5.1 FormSubmit.co

We use FormSubmit.co to process contact form submissions. When you submit a form on our website:

• Your form data is transmitted to FormSubmit.co servers
• FormSubmit.co processes and forwards the data to our email
• FormSubmit.co may retain data temporarily for spam prevention

For more information about FormSubmit.co's privacy practices, visit: https://formsubmit.co/privacy

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel
• Regular security assessments and vulnerability testing
• Staff training on data protection and privacy practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Under GDPR, CCPA, and other privacy laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal requirements)
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

8. How to Request Data Deletion

To request deletion of your personal data:

1. Send a written request to contact@dentallplus.com
2. Include "Data Deletion Request" in the subject line
3. Provide your full name and identifying information
4. Specify the data you wish to be deleted

We will respond within 30 days. Note that certain data may be retained as required by law (e.g., medical records, financial records for tax purposes).

9. Data Retention Policy

We retain your personal data only as long as necessary:

• Medical/Dental Records: Minimum 7 years after last visit (as required by Louisiana law)
• Financial Records: 7 years for tax compliance
• Website Contact Forms: 2 years after resolution
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months (Google Analytics default)

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

For dental services involving minors, we collect information from parents or legal guardians. Parents may review, correct, or delete their child's information by contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Material changes will be communicated via email or website notice
• Continued use of our services constitutes acceptance of the updated policy

12. Contact Information

For questions about this Privacy Policy or to exercise your data rights, contact us:

For GDPR-related inquiries, EU residents may also contact our Data Protection Officer at the email address above.